Last Updated: 18/8/2026
Cancellation Policy
At SnapNfit, we understand that plans can change. Our cancellation policy is designed to be fair to both clients and trainers.
Client Cancellations
- 24+ hours before session: Full refund or free rescheduling
- 12-24 hours before session: 50% refund or free rescheduling
- Less than 12 hours: No refund, but may reschedule with trainer approval
- No-show: No refund
Trainer Cancellations
If a trainer cancels your session, you will receive a full refund or free rescheduling, regardless of timing.
Refund Policy
Eligibility for Refunds
- Cancellations made according to the policy above
- Trainer no-show or cancellation
- Technical issues preventing service delivery
- Unsatisfactory service (reviewed case-by-case)
Refund Processing
- Refunds are processed within 5-7 business days
- Amount will be credited to the original payment method
- Payment gateway charges (if any) are non-refundable
- Partial payments: Only the paid amount is refundable
Non-Refundable Items
- Completed sessions
- No-show appointments
- Late cancellations (less than 12 hours)
- Promotional or discounted bookings (unless trainer cancels)
How to Request a Refund
- Contact us at [email protected]
- Provide your booking ID and reason for refund
- Our team will review and respond within 48 hours
- Approved refunds will be processed within 5-7 business days
Rescheduling
We encourage rescheduling over cancellation when possible:
- Free rescheduling available for cancellations made 12+ hours in advance
- Reschedule through your dashboard or contact support
- Subject to trainer availability
Contact Us
For any questions about our cancellation and refund policy: